Return Policy Page

At BVR Crafts, we strive to deliver your products safely and on time. Please review our shipping policies below for more information on how we handle shipping and delivery:

Shipping Times:

Order Processing: Orders are typically processed within 2-3 business days after payment is received. During high-demand periods or sales, processing may take slightly longer.

Delivery Timeline: Shipping times vary based on your location:

Domestic Shipping (within India): 5-7 business days.

International Shipping: 10-15 business days (subject to customs clearance and international shipping conditions).

Please note that delivery times may vary based on factors outside of our control, such as weather, carrier delays, or holidays.

Shipping Rates:

Free Shipping: We offer free shipping on orders over ₹1,000 within India.

Standard Shipping Fees: For orders below ₹1,000 or international orders, shipping charges will be calculated and displayed at checkout based on the delivery location.

Shipping Carriers:

We use trusted courier services for both domestic and international deliveries to ensure your orders arrive in perfect condition.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package on the courier's website.

Damaged or Lost Packages:

If your package is damaged or lost during shipping, please contact us immediately at [your email/contact information] with your order number. We will work with the courier service to resolve the issue and provide a replacement or refund where applicable.

International Customs and Duties:

For international orders, any customs fees, taxes, or duties imposed by your country are the responsibility of the customer.

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This policy ensures customers are informed about shipping procedures, while also protecting your business from issues like lost or delayed shipments.

Return Policy

At BVR Crafts, customer satisfaction is our top priority. Due to the handmade and custom nature of our products, all sales are final, and we do not accept returns or exchanges under any circumstances.

Please ensure you review all product descriptions, dimensions, and images carefully before placing your order.

Damaged or Defective Items:

While we take the utmost care in packaging and shipping, if your item arrives damaged or defective, please contact us within 48 hours of receipt at [your email/contact information] with photos and details of the issue. We will evaluate the situation and offer a replacement or credit at our discretion.

Custom Orders:

All custom-made items are non-returnable and non-refundable due to their personalized nature.